Schedule a Pickup

Laundry Pickup and Delivery:

We offer laundry pickup and delivery services Monday - Friday, from 8:00 AM to 5:00 PM. 

If you want your laundry picked up weekly or every-other week, you can sign up for recurring service which saves you 30 cents a pound.

Yes, we will pick up and deliver your dry cleaning. When placing your order please choose the dry cleaning option if you would like any of your items dry cleaned. There is a 3-5 day turnaround time for dry cleaning.

It's as simple as ordering food on-line. Just click on Schedule a pickup and the prompts will tell you what to do. It's very user friendly, however if you have any trouble, call us at 866-528-6224.

99% of our customers are not home so they leave their laundry outside the front door.  When you place your order there is a place where you can tell us where to pick up or drop off the clothing. The typical places are on the front porch, the back porch, behind the gate, in an unlocked garage or with the apartment manager.

We wash your clothes with Tide Scented, fabric softener, and bleach as needed. You can choose a free and clear option if you prefer.

You can go into your account online and suspend your pickups until you return from vacation. 

There is no contract. As long as you are happy with the service, we know you will stay with us. Our goal is to please you!

We have put in place email and text reminders to help you remember. You can make the cancellation online or call us.

While BTM Laundry strives for a perfect laundry experience, we understand that on rare occasions, items may be damaged or go missing. We have a clear policy in place, guided by industry standards, to address these instances and work towards a resolution.

 Reporting a Missing or Damaged Item

We encourage you to inspect your laundry immediately upon delivery. For us to effectively address the issue, any concerns regarding missing or damaged items must be reported within 72 hours of delivery.

The sooner you notify us, the quicker we can investigate and work to resolve the situation.

Assessment and Resolution

In the rare event that an item is damaged or missing, we will work with you to make things right:

  • Damaged Items: We will first attempt to determine if the item can be repaired or restored to good condition. If an item cannot be satisfactorily repaired, or in the case of a missing item, we will reimburse you for its value, subject to the limits outlined below.

  • Investigation: All reports will be investigated by BTM Laundry Customer Service and our local facility partners, which may take up to five business days.

Our Liability and Reimbursement Policy

Our liability is defined by our terms and conditions, which limit the maximum reimbursement:

  • Per Item Value: Reimbursement is based on the used-value of the item (up to a maximum of 60% of the retail purchase price), with a cap of $25 per item.

  • Per Order Cap: Our total liability for any single order (missing or damaged items combined) is limited to $150.

  • Reimbursement Method: Any approved reimbursement will be issued as BTM Laundry credits applied to future purchases.