Frequently Asked Questions | BTM Laundry

​Frequently Asked Questions About BTM Laundry

Questions About BTM Laundry Pickup and Delivery:

We are available Monday - Friday from 7 a.m. until 2 p.m.

If you want your laundry picked up weekly or every-other week, you can sign up for recurring service which saves you 10 cents a pound.

Any garments that you would like to have pressed would fall under the "Dry Cleaning" category. When placing your order please choose the dry cleaning option if you would like any of your items pressed. This would also apply to items that can be washed and pressed as well. 

It's as simple as ordering food on-line. Just double-click on Schedule a pickup and the prompts will tell you what to do. It's very user friendly, however if you have any trouble, call the store and our attendant will help you through the process.

The software has a place where you can tell us where to pickup or drop off the clothing. The typical places are on the front porch, the back porch, behind the gate, in an unlocked garage or with the apartment manager.

We offer Tide and All Free and Clear hypo-allergenic, scent free. If you have a different detergent that you want, please send it with your clothes. We will return the unused portion.

We use Downy and Bounce dryer sheets.

You can let the software know this.

There is no contract. As long as you are happy with the service, we know you will stay with us. Our goal is to please you!

We have put in place email and text reminders to help you remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed laundry pickup fee to cover driver costs.  This fee is between $10-$20 .